1. General
1.1. These general terms and conditions apply to all agreements between ThinkDippy (“the company”, “we”, or “us”), registered at Molenstraat 18A, 2513 BK The Hague, the Netherlands, and any person (“Client”) purchasing proofreading, editing, copywriting, or formatting services (“Services”).
1.2. Services will be carried out according to turnaround times displayed on the Client’s invoice, and in some cases the express service may apply. Henceforth, “Agreement” refers to the Order Confirmation email, invoice, these terms and conditions, and the GDPR/privacy policy.
2. Submitting Documents for Proofreading, Editing, Copywriting and Formatting Services
2.1. Documents for these Services are to be sent by email or via the order form. An order confirmation and invoice will be sent by email.
2.2. New clients who subscribe to this website receive 5% off their first order. This offer applies to new clients only and can be redeemed once. The code cannot be use in conjunction with any other discount code or offer.
3. Communication
3.1. All correspondence to ThinkDippy are to be mailed to ThinkDippy at Molenstraat 18A, 2513BK Den Haag,The Netherlands or by email to editors@thinkdippy.com.
3.2. ThinkDippy will respond to all communication within 5 working days. Response may take the form of a letter, email, or phone call.
3.3. Personal information provided by the Client will be used only for the following: (i) invoicing; (ii) private communication between ThinkDippy and the Client, and (iii) communication of newsletters and promotional material from ThinkDippy (this will not come from any third parties).
3.4. ThinkDippy sends newsletters and promotional material to all Clients with their prior consent. To unsubscribe from the mailing list, Clients should email us at editors@thinkdippy.com (Subject: “Unsubscribe”).
4. Prices and payment conditions
4.1. All prices on ThinkDippy’s website are displayed in EUROS and are btw/VAT inclusive for individuals and exclusive for businesses and organisations. Typographical errors on the site cannot be held against ThinkDippy.
4.2. Upon submitting the order form, the client agrees to paying the amount quoted. In instances where a price adjustment is made after submission of the order form, the total on the invoice sent via email prevails. Payment can be made only by bank transfer to ThinkDippy’s bank account (NL20 INGB 0007 8941 99, ThinkDippy) stating the Client’s name and reference number, which can be found on the invoice.
4.3. A non-refundable deposit of 50% should be paid upon receipt of the order confirmation and invoice. Work will not commence until this has been received, or in exceptional circumstances proof of payment has been received; therefore, bear in mind that this may impact the agreed turnaround time. The remaining balance should be paid within 14 days of receipt of the proofread, edited, and/or formatted document(s). The final payment is also final approval, and the contract signed at the time of completing the order form will be considered fulfilled and, thus, terminated.
4.4. Invoices shall be provided to all Clients and a receipt of payment will also be sent.
5. Cancellation policy
5.1. Both the Client and ThinkDippy have the right to terminate a contract for services at any time if there is a serious breach of its terms.
5.2. The Client is free to cancel a service for any reason by providing us with written notice (including email) in accordance with clause 5.6; we must acknowledge this cancellation in writing (including email) for this to be valid.
5.3. We may cancel a service at any time for any reason by providing written notice (including email) to the Client. In the unlikely event that we cancel a service, we will provide a prorated refund of any overages of payments received (including the deposit).
5.4. If, in the unlikely event that the Client is touched by extraordinary or difficult circumstances that cause cancellation or delay (e.g. family crisis, illness, bereavement), the Client should contact us to discuss the terms of the cancellation policy. We aim to be fair and helpful at all times.
5.5. If the editors are touched by extraordinary or difficult circumstances that cause cancellation (e.g. family crisis, illness, bereavement), we will contact the Client in writing (including email) at the earliest opportunity and do our best to renegotiate the deadline or find an alternative supplier of proofreading, editing, and/or formatting services. The deposit will be refunded.
5.6. Cancellations should be made within 24 hours of receiving your order confirmation. Cancellations made after 24 hours will be charged at 50% of the invoiced amount. This does not apply to orders including our Express Turnaround, for which full payment will be retained.
5.7. Refunds are sent by bank transfer from ThinkDippy’s bank account within 5 working days.
6. Limitation of liability
6.1. The utmost care is taken to identify errors in, and/or format, the document(s) concerned, with a high level of attention to detail. It is, however, conceivable that on occasions errors will have been missed due to human error. ThinkDippy is not liable for incidental, indirect, consequential, special, punitive, or exemplary damages of any kind, including loss of revenues or profits, loss of business or reputation, or loss of data, in any way related to our services. ThinkDippy is not responsible for any claim, loss, or injury based on errors or any other inaccuracies appearing on our website or in our clients’ written documents, including without limitation as a result of any breach of the terms and conditions of this agreement.
6.2. During the proofreading, editing, and/or formatting process, the research content and the author’s (Client’s) intentions are not altered. The author(s)/Client(s) is(are) free to accept or reject changes and suggestions made after proofreading, editing, and/or formatting is complete, and prior to submission to, for instance, any journal or university, for which we do not bear responsibility.
7. Copyright
7.1. All content delivered to us by the Client for the proofreading, editing, and/or formatting project is owned by the Client. In this respect, refer to Section 7.
7.2. Following final payment of the invoice, any content created by the editors as part of the proofreading, editing, and/or formatting process will become the copyright of the Client unless otherwise agreed.
8. Legal
8.1. This Agreement is subject to the laws of the Netherlands, and both the Client and ThinkDippy agree to submit to the jurisdiction of the Dutch courts.
8.2. The exclusive venue for any arbitration or court proceeding based on or arising out of this Agreement shall be The Hague, the Netherlands.
9. Privacy policy and the GDPR
9.1. Please read our GDPR policy, which explains what data we collect, and how we use and store it.
10. Acknowledgements in published works
10.1. There is no requirement for the Client to mention the editors by name or ThinkDippy in the published work’s acknowledgements section. However, the Client agrees that the editors will have the opportunity to review any such mention prior to publication, or to decline to be mentioned.
Version dated 1 January 2023
